FAQ

What are your shipping fees?

Our fees generally vary from €3 to €6 depending on the item

Can I make changes to my order before it ships?  What are your shipping fees?

For personalised slate plaques we will email you with a draft for your approval. We provide one change free of charge. Additional changes may incur an additional fee.

How long will it take for my order to arrive?

Orders are processed within 4 - 6 days and delivery normally takes 3 - 5 working days.

Do you ship internationally?

At this moment we generally only ship to Ireland. However feel free to drop us an email and we will see if we can accommodate you if you don't live in Ireland.

How long do slate plaques last outdoors?

Our slate plaques are engraved to a high standard, are sealed and are durable in different climates. We guarantee an outdoor lifespan of at least 4 years.

My package arrived damaged, what should I do?

We’re sorry to hear that! Please send a photo of the damaged product to our email and we will come up with an adequate solution.

What is general wear and tear?

General wear and tear describes the breakdown of materials that occurs naturally over time. Our guarantee does not cover wear and tear from accidents and improper care.

Will I be charged right away when I place an order?

Yes, your card will be charged right away or very soon after you order. We don't store your payment information.

Can I exchange a personalised item?

Unfortunately personalised items cannot be exchanged.

What if my order arrives with a design error?

In the highly unlikely event that your order arrives with an error we will of course happily redo your item at no additional cost or offer you a full refund.

What if I make a mistake in the personalisation process?

Unfortunately we are not liable for errors in the spelling details or images provided by the customer.